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Subzero engineering

Product and Installation Warranty

Find warranty information for all Subzero Engineering products and services here.

Rest Assured. We’ve got your back.

Subzero Engineering is committed to being a company of the highest quality in every aspect of our business.

We guarantees manufactured products and each part or component thereof against all defects in material and/or workmanship. For complete details about our standard and extended warranties see below.


Limited Lifetime Warranty

Effective on all Essential Plus+ (Elite Series) products purchased since December 19, 2019. Subzero Engineering warrants all labor performed and material installed at the aforementioned job site and that it will at its sole option, repair or replace this product or any part of this product if it confirms that the product is defective in materials or workmanship under normal use and maintenance. This limited lifetime warranty gives you specific legal rights. You may have other statutory rights that vary from state to state or from province to province, in which case this limited lifetime warranty does not affect such statutory rights.

This warranty is valid throughout the life of the product in conjunction with the following requirements:

  • A site inspection performed on a 36-month cycle

This Warranty Does not include the following:

  • Defects or damage arising from shipping, installation, alterations, accidents, abuse, misuse, lack of proper maintenance, and use of other than genuine Subzero replacement parts, in all cases, whether caused by a contractor, service company, the owner, or any other person.
  • Damages resulting from abuse or misuse from failure to install or maintain this product in accordance with the written instructions furnished by Subzero Engineering.
  • Use of cleaning products containing calcium hypochlorite (chlorine), scouring powders, or pads shall not be covered.
  • The expense of normal maintenance.
  • All costs of removal, transportation, labor, reinstallation, or other costs including postage and/or shipping costs to obtain warranty service shall be paid by the consumer.
  • Any liability for consequential or incidental damages, all of which are hereby expressly disclaimed, any implied warranties, including those of merchantability or fitness for purpose intended are specifically excluded.
  • Responsibility for compliance with local code requirements is excluded from this warranty. (Since local code requirements vary greatly distributors, dealers, installation contractors and users should determine whether there are any code restrictions on the use of a specific product.)


2 Year Limited Warranty

All Essential Products have a 2 (two) year warranty from date of shipment.


1 Year Limited Warranty

Any Products that are installed by Site Service Factory Trained Certified Installation Technicians will receive a warranty on the Products and Installation Services for a total of 1 year from the date of shipment.


1 Year Limited Warranty

Subzero Engineering warrants Simplex Cleanroom Products to be free of manufacturing defects and against product failure of any kind for a period of one year from the date of shipment. This includes premature yellowing or curling of strips (excluding those components that do not have UV protection – see sales rep for details).

This warranty is limited to the repair or replacement of vinyl strips, vinyl panels, or softwall materials and/or attaching hardware, and does not include damage resulting from accident or malicious use.

This warranty further applies only when the recommended material thickness and width are used for the originally specified application. Further, it applies only to Subzero Engineering Simplex doors, softwalls, and frame systems that are properly installed in accordance with Subzero Engineering installation instructions.

An additional extended warranty may be available on certain applications.
See individual application sheets or ask your representative.

The Subzero Engineering Simplex Armorbond lifetime guarantee applies to the first three inches of the strip where stress is the greatest and attaches to the mounting hardware. The remainder of the strip is covered by the 1-year warranty.

Do you have a warranty issue?

Warranty Contact Information

For service under these warranties, the initial claim should be made through the contractor or dealer from or through whom the product was purchased. Or submit a service request (including a description of the product model and of the defect) to the following address. Or warranty information may also be obtained by calling (801) 810-3500:

  • Americas Warranties
    Subzero Engineering
    Attn: Director of Consumer Affairs
    805 South 3600 West, Ste 100
    Salt Lake City, UT 84104
  • EMEA Warranties
    Subzero Engineering EMEA

    Attn: Director of Consumer Affairs
    5 Heaney Avenue
    Park West
    Dublin Ireland 12
  • APAC Warranties
    JPT Global Solutions Ltd.

    Unit 1607, 16/F, Westley Square,
    48 Hoi Yuen Road, Kwun Tong,
    Kowloon, Hong Kong